Help Center
Learn the workspace
Guides for every page, feature, and attendee step — search or browse by topic.
Welcome — what this workspace does
A short overview of the product and how pieces fit together.
Getting started
Register, sign in, and reset password
How members get into the app and recover access.
Getting started
Sidebar map — every workspace page
What each left-nav item is for.
Workspace pages
Create a session (6 builder steps)
Details → video → schedule → signup design → room → review.
Building sessions
Schedule types explained
How each registrant’s start time is calculated.
Building sessions
Six registration page layouts
Classic, Split, Hero, Minimal, Urgency, Video style.
Building sessions
Manage sessions in My Webinars
Edit, pause, activate, duplicate, open signup.
Building sessions
What attendees experience
Signup → lobby → room → offer → replay.
Attendee experience
Room tools: chat, polls, CTA, offer timer
Engagement features timed to the recording.
Attendee experience
Room moments: handouts, testimonial cards, reactions & quizzes
Tier 2 (Webinar AI - VIP) and higher — timed downloads, social proof cards, floating emoji reactions and scored quizzes.
Attendee experience
Enable the in-room AI assistant
Turn on AI in the builder and pick a model/provider.
AI assistant
Assistant library vs Guides
Configuration in the builder; facts live in the assistant library.
AI assistant
API keys: Anthropic, OpenAI, Gemini, OpenRouter, Grok
Personal keys vs platform master keys and credits.
AI assistant
Signup confirmation (instant)
Every registrant gets an email right after signup.
Email & reminders
Auto reminders: 1 week, 24h, 1h, 15m
Built-in sequence chain before each start time.
Email & reminders
Custom sequences & broadcasts
Add your own timed emails or one-shot campaigns.
Email & reminders
Registration links, embeds & UTMs
Plain link, WordPress shortcode, iframe embed, and traffic tracking.
Integrations & insights
Embed widgets: form, countdown, full player
Copy-paste iframe code for WordPress, ClickFunnels, Webflow, Kajabi or any HTML page. The signup form works on every plan; the countdown timer and full player need Tier 2 (Webinar AI - VIP) or higher.
Integrations & insights
Attendee behaviour log & CSV export
See who showed up, how long they watched and what they clicked. Status badges, watch progress, search, filters and engagement tags need Tier 2 (Webinar AI - VIP) or higher; other plans see the plain lead list.
Integrations & insights
Webhooks & integrations
Push events to Zapier, Make, or your CRM.
Integrations & insights
Autoresponder connections
Sync registrants to Verified Mailer, Mailchimp, ActiveCampaign, systeme.io and 10 more email platforms.
Integrations & insights
Behavior follow-ups (no-show, left early, saw offer)
Send different messages based on what each attendee actually did.
Email & reminders
SMS reminders with Twilio
Text registrants before the session and after it, from your own Twilio number.
Email & reminders
Draft a whole session with AI
Topic or video link in — signup copy, chat script, polls, offer, FAQ, and follow-ups out.
AI assistant
Analytics
Measure signups, watch time, CTA, and traffic sources.
Integrations & insights
Whitelabel & custom domain
Tier 4 — brand your workspace and serve links on your own domain.
Account & plans
Agency seats & invite links
Tier 3 — invite sub-users onto Personal, Advanced, or Unlimited.
Account & plans
SMTP settings (send from your domain)
Host, port, encryption, from name/email, footer.
Account & plans
Plans, feature gates & AI credits
Tier 1 Personal / Advanced / Unlimited · Tier 2 Webinar AI - VIP · Tier 3 Agency · Tier 4 Whitelabel.
Account & plans
Why pages look full-width
App pages bypass theme and page builders.
Workspace pages
Launch checklist
A practical go-live list before sharing your link.
Getting started
Troubleshooting common issues
Mail not sending, AI errors, pages not full width, cron.
Account & plans